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| Below is a list of categories which
will link to answers to commonly-asked questions. Choose the
category that best suits your question. If you do not find the
answer you need, please
contact us. |
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| Q: How do I change my password? |
| A: To change the password for
an existing account, log-in through
My Account. Select the "Password Setup" link and follow the
instructions. |
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| Q: How do I add an additional
e-mail address to my account? |
| A: To add an e-mail address to
an existing account, log-in through My Account. Select "Additional Account
Users" link and follow the instructions. |
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| Q: Can I update my account
information online? |
| A: Yes, you can update your
account online. Simply log-in through My Account, select the "Account Profile"
link and follow the directions provided there. |
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| Q: How do I set up an account? |
| A: You may set up a
customer account online by clicking on My Account and selecting the appropriate
option. The site will walk you through setting up an account. |
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| Q: Why would I add Additional
Account users? |
| A: Some businesses find it
helpful to have more than one person in the office authorized
to order checks and forms. |
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| Q: How do I find my customer
number? |
| A: If you receive printed
promotional material, look for a number beginning with "A#" in
a box near your Priority Service Code in the address area of
your catalog or your reorder form. When using this number
online, please enter the number only, omitting the "A#." |
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| Q: What does "parts" mean? |
A: "Parts" means the number of
copies you will receive. Our manual and continuous checks/forms
use carbonless copies. Laser forms/checks use separate sheets
for each part. Check out
About Parts.
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| Q: Which forms are compatible with
my software? |
A:Deluxe Checks and Forms work
with 100% of today's accounting software programs. Visit our Online Compatibility Guide and select your
software version.
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| Q: Do you
have QuickBook/Quicken forms? |
A: Yes, we sell compatible
forms for QuickBooks/Quicken software. Check out our Online Compatibility Guide and select your
software version to see a variety of products available for
your software.
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| Q: How many parts will I need? |
| A: The number of parts
depends on the state in which you are filing taxes. Just select
the appropriate state from the chart shown in
About Tax Forms and we will send you the appropriate parts. |
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| Q: How many summary forms will I
get with my W-2s and 1099s? |
| A: You will receive one
summary forms with every order placed. |
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| Q: When do I use Magnetic Media? |
| A: Companies filing 250 or
more forms W-2 and 1099 MISC are required to file copy A on
magnetic media. |
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| Q: What is the last date I can
order my tax forms in order to submit them on time? |
| A: In order to ensure timely
delivery, Deluxe needs to receive tax form orders by January
31. |
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| Q: Why is it important to order
W-2s based on number of employees, and 1099s based on number of
vendors? |
| A: Tax forms are sold by the
number of employees or recipients, not by number of sheets. For
example, W-2s have two forms per page to be used for two
separate employees. |
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| Q: Does the Federal Copy need to
be printed in red? |
| A: Both the W-2 Federal copy
and W3 Summary can be printed using the preprinted red
scannable Federal Copy A, but it can also be laser printed in
black. Check your software for the capability to print black
Federal Copy A. You are required to use the preprinted red
scannable copy A on both the 1099 Federal Copy A and the 1096
Summary form. |
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| Q: How are the W-2 laser forms
printed? |
| A: The Federal Copy A is
printed first, with employee 1 on the top and employee 2 on the
bottom. Then, employee copies print according to software
specifications, followed by employer copies. |
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| Q: Do I receive a free W3/1096
with my W-2/1099 order? |
| A: Yes. For each order of W-2s
and 1099s, you will receive one W3 or 1096 Summary form free of
charge. If you would need more, simply call 1-800-328-0304to
order. (Minimum quantity of five.) |
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| Q: Can I ship my order to two
separate addresses? |
| A: No. As part of our standard
order security policy, we only accept one shipping address per
order. Please place a second order to ship to a second address. |
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| Q: Can I ship one item UPS
overnight and the rest of the items UPS ground on the same
order? |
| A: We can only use one
shipping method per order. If you need some products faster
than others, we ask that you place separate orders and select
an expedited shipping method for the products you urgently
need. |
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| Q: Can orders be shipped UPS to a
PO Box? |
| A: Both UPS and Federal
Express require a street address for delivery. Orders with a PO
Box as the ship-to address are automatically delivered via
priority mail. |
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| Q: Can you imprint my laser tax
forms? |
| A: Unfortunately, we cannot.
Your software will print all the required information. However,
we can imprint continuous forms. (Note: Your phone number must
be included for all 1099 forms.) |
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| Q: What is the last date I can
place an order to have forms imprinted? |
| A: Orders must be placed by
December 15th. |
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| Q: How long does it take to have
forms imprinted? |
| A: Forms are imprinted and
shipped within 14 business days. |
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| Q: What is the difference between
1099 forms and W-2 forms? |
| A: 1099-MISC forms are used to
report interest payments of $600 or more, such as rent,
royalties, prizes, awards, fishing boat proceeds, etc.
1099-INT is used to report interest payments of $10 or more
to any one person by banks, credit unions, etc. It does not
include the interest pain on an IRA.
1099-R forms report all distributions from pensions,
annuities, retirement funds or profit sharing plans.
1099-S forms report gross earnings for the sale of real
estate.
1099-G forms report unemployment compensation, state and
local income tax refunds, agricultural payments and taxable
grants. There are other 1099 forms to report specific interest
payments.
W-2 forms are used to report wages.
1098 forms report interest on mortgages.
Transmittal forms are also called Summary forms. One Summary
form must be included with each grouped order of W-2s a company
files.
W-3s are the Summary forms for W-2s.
1096s are the Summary forms for 1099s.
If it is necessary to correct a W-3, use a W-2C and a W-3C
form.
New year W-4 forms are available in December of each year.
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| Q: Can I reorder my personal
wallet-style checks through this service? |
| A: We offer business checks,
forms and supplies. Please contact your financial institution
to order your personal checks. |
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| Q: Can you print my company logo
on my products? |
| A: Yes. We can print your logo
on your checks or forms for just $5.95, with a one-time set-up
charge of $29. At this time, we cannot accept requests for
custom logos online. Call one of our business check experts for
assistance.
We also have hundreds of standard logos to choose from for
only $4.95!
View our selection and order online in just a few easy
clicks. Don't see what you want? Call us for our complete
selection.
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| Q: Can you incorporate my company
colors into my check/form? |
| A: We can print any color you
want. Just supply us with a PMS color or sample to match. We
send a quote for your approval. These orders are currently
handled by our business check experts. Please call
1-800-328-0304 for more information. |
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| Q: What colors can I choose from
for my checks and forms? |
| A: Our business checks and
forms come in a variety of standard colors and backgrounds.
Background colors and imprint inks vary by product, so you will
need to refer to the color options specified for each check or
form. If you do not see the combinations of colors and
backgrounds you would like, please
Contact Us. We can produce whatever you need. |
| NOTE: due to different browser and
monitor specifications, the colors and typestyles you see on
your screen may look slightly different from those on your
final product. We will reference PMS color specs to ensure you
are comfortable with your selection. |
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| Q: Will my checks and forms look
like they do on-screen? |
| A: The colors and typestyles
you see on your screen may vary from what you receive on your
final product. Due to the wide variation in browser and monitor
specifications, we have no control over how our checks and
forms may appear on screen. To be sure you're comfortable with
your selection, we will always reference PMS color specs and
typestyle font names. |
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| Q: What if I want to change what
is printed on my checks or my check color? |
| A: You can change your check
color, imprint information, standard logo, quantity, and
delivery options online. At this time, we cannot change
typestyle, custom logos or shadow prints. If you would like to
change any of these options, please
Contact Us. |
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| Q: I don't see my product online
or in the catalog. Can you match what I'm already using? |
| A: Just send us a sample of
your check/form -- either by e-mail, traditional mail, or
expedited delivery. We will promptly let you know whether or
not we can print your order. (Be sure to reference your order
number and/or customer number when you send artwork
electronically.) |
| Note: Custom business cards and
stationery are not available at this time. Please go to
Deluxeforms.com to view our current formats. |
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| Q: What do I do if my order is
printed incorrectly? |
| A: We offer a 100%
satisfaction guarantee and are committed to accuracy. To have
your order replaced, please call a business check expert at
1-800-328-0304, explain the situation, and provide the correct
information. We will start a replacement order for you right
away.
If the price of your replacement order differs from your
original order, you will be credited for your original order
and charged for your replacement order.
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Ordering |
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| Q:
How do I check the status of my order? |
| A: Just click on "Order
Status" at the top of our homepage. Once you have entered your
customer number and e-mail address, you will be able to view
your order history and select the specific order you are
inquiring about.
If your order has already shipped via UPS®, you will be
notified via e-mail and you will be able to view
up-to-the-minute status. Click on "Tracking Details" under
"Shipping Progress" for the most current tracking update for
your order -- without leaving our site!
You can also check order status using your web-enabled phone
or Palm VII?. Just dial into www.Deluxeforms.com for
up-to-the-minute status of your order and UPS®
shipment tracking. New Wireless Service
Information.
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| Q:Can I
cancel an order online? |
| A: At this time, you are not
able to cancel your order online. To make changes or cancel an
order already in progress, please contact Customer Service. |
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| Q: Can I order check-related
products such as deposit tickets, endorsement stamps, etc.,
online? |
| A: Yes, you can order a
variety of check/form-related products online. Click on
Products or go to our homepage and check out our online catalog
index for a product listing. |
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| Q: I've logged in as a customer,
but your site still won't let me order. Why? |
| A: The following are the most
common reasons why our system is not accepting your order
request: |
- "Cookies" is not enabled on your browser. Because of the
confidentiality of your customer information, you may have
chosen not to receive cookies. You will need to enable this
functionality to continue to order. If you need help,
Contact Us and we can set you up with what is needed.
- You may be typing your bank-assigned customer number into
the customer number field instead of your Deluxe customer
number. Your customer number is easy to find: if you receive
our catalogs or promotion materials, just look directly above
your address on the printed piece. Your customer number begins
with "A#". It can also be found on your reorder form.
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| If you're still having trouble,
Contact Us with your name, address and phone number. |
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| Q: What is a Priority Service
Code, and why do you need it? |
| A: Priority Service Codes make
sure you get the correct offer with your order. They also help
us serve you better by allowing us to better understand what
types of products and special offers you find most interesting.
You can generally find this code in the mailing address and
order form areas of our catalogs and other promotions. Just
look under the arrow labeled "Priority Service Code." |
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| Q: Why can I order some products
from your online catalog, but not others? |
| A: While you
are able to order our most popular standard products online,
you may find some products within our online catalog that ask
you to "Call to Order." Certain products require special
handling to ensure they are printed correctly. This is true in
cases of products with special features or in which business
images or colors are being applied. We appreciate your patience
as we continue to make more products "orderable" online within
the months to come. |
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| Q: Why am I getting charged sales
tax? |
| A: We are required by law to
charge sales tax. If your state requires a sales tax, it will
be added to the total cost of your order. Shipping and handling
is subject to tax in all states. |
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| Q: What if my business has tax
exempt status? |
| A: If your business has tax
exempt status, please fax a copy of your tax exempt certificate
to us at 1-800-336-1112. Once this information is on file, you
will not be charged sales tax. If you are a tax exempt business
and you are placing an order for the first time, you will need
to call 1-800-328-0304to order. Any subsequent reorders can
then be placed through our online service. |
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| Q: What if I accidentally place a
duplicate order? |
| A: While we cannot catch every
duplicate order, our system is set up to flag potential
duplicate orders. Once a duplicate order has been detected, one
of our business check experts will contact you to verify your
order. |
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| Q: Where can I direct my feedback
about this service? |
| A: If you have any questions
regarding online ordering or our web site that are not answered
here, please
Contact Us. |
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| Q: How fast can you print my
checks and forms? |
| A: Most standard
products are shipped within three days. Requests with company
logos are usually shipped in five days. Some of the in-stock
items that require no printing can be shipped within only two
days. Most custom-order products take 10-12 days to print
before they are shipped. |
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| Q: What if I need my order faster? |
| A: Standard orders need three
to five business days for production and then may be shipped.
If you need your order faster than our standard delivery
timeframe, you can choose from our expedited delivery options
listed below for an additional charge. New customers placing
their first online order cannot request expedited shipping.
Fastest: Next Day
Faster: Two Day
Fast: Standard (5-7 business days)
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Note: We also offer expedited production. Call for
details.
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| Q: How do I pay? |
| A: For existing customers, we
accept payment via invoicing, credit card, or through debit
from your designated checking account. New customers placing
their first order can pay either by credit card or through
debit from your designated checking account. Any subsequent
orders or reorders can then be invoiced if you like. Payment
terms are Net 30 days. A late fee will be assessed to each
invoice that is not paid by the due date, subject to applicable
law. All orders are to be paid in U.S. dollars. |
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| Q: Will I be able to see my total
cost, including shipping and tax, before I order? |
| A: Yes. Your total cost,
including estimated shipping, handling and tax, will be
displayed for your review before you submit your order. |
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| Q: How are shipping and handling costs calculated? |
| A: Our shipping and handling fee is intended to compensate our company for costs related to processing your order including the handling, packaging and delivery of the products you have purchased. Estimated shipping cost is based on a product’s weight, delivery destination and level of service. Handling fees are based on total order value. |
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| Q: How safe is ordering checks
through the Internet? |
| A: We know security is
important to you. That's why we've made safeguarding your
information a priority. We are fully equipped with a secure
server for all online transactions. In addition, we've set up
security checkpoints within the ordering and review process to
further ensure the security of your transaction. Check out our
Site Security for yourself! |
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| Q: What do you do with my customer
information? |
| A: We have a long history of
recognizing and protecting the privacy of consumers, and are
committed to protecting your privacy and utilizing technology
that gives you the most powerful, safe, online experience
available. Security measures are in place on all our web sites
to protect the misuse and alteration of the customer
information under our control. Feel free to review our Privacy Policy for more details. |
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| Q: What types of check security
features does Deluxe incorporate into their checks? |
| A: All our checks include a
rigorous fraud deterrence system that exceeds industry
guidelines. Our checks utilize security features such as
chemically sensitive paper and erasure protection to name just
two. Click on
Check Security Features to learn more about how we help
protect you against fraud. |
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| Q: How long does it take to
establish a link? |
| A: A link can be established
in as few as 20 minutes. Follow the clear, step-by-step
instructions that are located in the "Link to Us" section on
our homepage. We suggest that you utilize the help of your
Webmaster or contractor who maintains your site when
establishing the link. |
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| Q: What if my web site is
outsourced or managed by another group? |
| A: Linking to Deluxeforms.com
will involve making changes to the html content of your web
site. If an external organization manages your site, you will
need their help. Have your web manager review the linking
instructions found in the "Link To Us" section on our homepage.
You may need to supply some specifics about your organization,
i.e. routing/transit number (for Financial Institutions),
Priority Service Code (for Resellers), etc. You will also need
to indicate where within your site you'd like the link to be
placed. Click here for
placement suggestions. |
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| Q: What information should I have
on hand before I establish a link? |
A:For Financial
Institutions: It helps to have the following information
before you start: FI Routing/Transit number(s); Contact Name
and e-mail address; FI logo URL* (if you want your logo
displayed); URL of your site's homepage.
For Third-Parties (i.e. Resellers, Accountants, etc):
You may need to provide: contact information; Priority Service
Code; your company logo URL* (if you want your logo displayed).
*If you currently have a logo displayed on your web site, just
right click on the image to obtain the logo URL. |
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| Q: What is a "Welcome" page, and
what is its purpose? |
| A: We provide a special
"Welcome" page that displays before your customer is linked to
the Deluxeforms.com site. It makes the transition easier for
your customer and explains the relationship with Deluxe. The
Welcome page, along with other key pages within
Deluxeforms.com, offer customized "Back" button access in case
your customer wants to return to your site. |
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| Q: How will I know when my Welcome
is complete and I'm ready to establish my link? |
| A: Your Welcome page is
completed as soon as you enter the required information and
review it. You can choose to add the link to your site right
away, which is preferred, or to add it later. An e-mail
confirmation is sent immediately to the individual requesting
the link confirming that the page is complete. The e-mail also
provides the simple instructions for adding the link to your
site. |
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| Q: What if I need technical
support? |
| A: Contact us at our technical
support e-mail hotline at deluxeforms.techsupport@deluxe.com
and we will get back to you within 24 hours on business days. |
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| Q: Where on my site should I
place the link? |
A: One successful guideline is
to put yourself in the place of your customers/members and ask
yourself the following questions:
- Where would I look to order/reorder business checks or
check my order status?
- Where would I look for business checking services and
products?
- How convenient is it to find the linking button on this
website?
- How many "click thru's" does it take to get me to where I
want to go?
Additional guidelines:
- Make the link a part of your navigational buttons
- Add the icon underneath the other navigational buttons on
your site
- Place multiple links under any or all of the following:
Business Banking, Products & Services, Deposit Accounts,
FAQ's. Many of the Financial Institutions that are successful
in routing customers to Deluxeforms.com have placed links in
more than one location.
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| Q: How Does Deluxe prevent fraud
on new orders? |
| A:Deluxe takes extraordinary
measures to ensure the security of our customers' check orders
and proprietary bank information. These measures include, but
are not limited to, requiring a customer code to access
customer history, displaying only a portion of account numbers
for verification, and flagging orders with characteristics that
have a higher propensity to be fraudulent. |
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| Q: How does Fraud Blocker® protect me? |
A:Fraud Blocker® is a
proprietary fraud protection service designed to help protect
small business customers against check order fraud and reduce
the risk of identity theft.
Click here for details.
Patent Pending. |
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| Q: What color ink do you recommend
for fluorescent advertising labels? |
| A: We
recommend black ink for any fluorescent paper. Any other ink
color is unreadable on such a brightly colored paper. |
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| Q: Are advertising labels
self-adhesive? |
| A: Yes.
All advertising labels are self-adhesive. All you need to do is
peel-and-stick. |
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| Q: Do advertising labels come in a
sheet or a roll? |
| A: They are available in rolls
which come in a handy cardboard dispenser. |
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| Q: Can I write on advertising
labels? |
| A:
Certain label stocks are able to be written upon: red
fluorescent and white matte. The following are not
recommended as a writing surface: white gloss, yellow gloss,
clear film, gold foil and silver foil. |
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| Q: Can I receive a proof? |
| A: Proofs may not be necessary
if you have access to the Internet. Simply visit our Web site
and go to the Advertising Labels section where you can see what
your label will look like using our "what you see is what you
get" capability. If you would still prefer to receive a printed
proof, we can provide one for an additional charge of $40.00. |
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| Q: What is the maximum number of
lines that can be printed on an advertising label? |
| A: The maximum number of lines
depends on the label size you choose and the size of the type.
In general, we have labels that can support up to seven lines
of text. If you need more lines, please give us a call and we
can find a solution for you. |
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| Q: What is Check 21? |
| A: Check 21 is a new federal
law designed to make the way checks are processed more
efficient. By using electronic images, it eliminates the need
to physically transfer the check from one financial institution
to another. Find
out more. |
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